{"id":41949,"date":"2023-10-31T15:51:41","date_gmt":"2023-10-31T14:51:41","guid":{"rendered":"https:\/\/hillystore.com\/?page_id=41949"},"modified":"2026-01-16T09:17:50","modified_gmt":"2026-01-16T08:17:50","slug":"exchanges-returns-complaints","status":"publish","type":"page","link":"https:\/\/hillystore.com\/en\/exchanges-returns-complaints\/","title":{"rendered":"EXCHANGES \/ RETURNS \/ COMPLAINTS"},"content":{"rendered":"

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Returns<\/h2>\n

[\/vc_column_text][vc_column_text css=”.vc_custom_1768551435382{padding-right: 10% !important;padding-left: 10% !important;}” el_class=”light”]<\/p>\n

You have the right to withdraw from the contract without providing a reason within 14 days from the day you receive your order. To make a return, the item must be new and show no signs of use. The returned item should be sent in the original Hilly packaging and adequately protected to avoid damage during shipping.<\/p>\n

You can download the return form HERE<\/a>.<\/p>\n

Please send the jewelry, along with the completed form, to the following address:<\/p>\n

Hilly<\/p>\n

ul. Kr\u00f3lewska 2\/32<\/p>\n

30-045 Cracow \/ Poland<\/p>\n

You can use any courier service to send your return.<\/p>\n

Please note that we do not accept returns via regular mail or from parcel lockers.<\/span><\/p>\n

Returns are not accepted for individually customized or personalized products, which include all items made from white gold due to the additional rhodium plating process.<\/p>\n

Remember that you are responsible for the return shipping costs.<\/p>\n

[\/vc_column_text][vc_column_text css=”.vc_custom_1695971565575{border-top-width: 1px !important;border-top-color: #000000 !important;border-top-style: solid !important;}” el_class=”line-divider”][\/vc_column_text][vc_column_text css=”.vc_custom_1698764042186{margin-bottom: 0px !important;padding-top: 35px !important;padding-right: 10% !important;padding-left: 10% !important;}”]<\/p>\n

Exchanges<\/h2>\n

[\/vc_column_text][vc_column_text css=”.vc_custom_1768551446533{padding-right: 10% !important;padding-left: 10% !important;}” el_class=”light”]<\/p>\n

To exchange a product for another, please send it to us along with the completed form.<\/p>\n

You can download the exchange form HERE<\/a>.<\/p>\n

Exchanges are not available for individually customized or personalized products, which include all items made from white gold due to the additional rhodium plating process.<\/p>\n

[\/vc_column_text][vc_column_text css=”.vc_custom_1695971565575{border-top-width: 1px !important;border-top-color: #000000 !important;border-top-style: solid !important;}” el_class=”line-divider”][\/vc_column_text][vc_column_text css=”.vc_custom_1698764084770{margin-bottom: 0px !important;padding-top: 35px !important;padding-right: 10% !important;padding-left: 10% !important;}”]<\/p>\n

Complaints<\/h2>\n

[\/vc_column_text][vc_column_text css=”.vc_custom_1768551461293{margin-bottom: 50px !important;padding-right: 10% !important;padding-left: 10% !important;}” el_class=”light”]<\/p>\n

Complaints should be directed to: kontakt@hillystore.com<\/a> . We will work together to find a satisfactory resolution for you. If your complaint is approved, we will inform you.<\/p>\n

Silver jewelry undergoes a natural oxidation process, which is not a product defect and is not subject to complaints.<\/p>\n

Gold-plated silver jewelry undergoes a natural wear and tear process, which is not a product defect and is not subject to complaints.<\/p>\n

Please send the complained item, along with the form HERE<\/a> to the following address:<\/p>\n

Hilly<\/p>\n

ul. Kr\u00f3lewska 2\/32<\/p>\n

30-045 Cracow \/ Poland<\/p>\n

[\/vc_column_text][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"

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